Answers first. Email if you need more.

Go to Lost your album link? and enter the email you paid with. The welcome email with both links and the QR code is sent again.

Open the photo on your host page: Hide removes it from the guest view and from the ZIP; Delete removes it for good.

Yes. On your host page switch “Guests can view the album” to off. Guests can still upload; they just do not see the album.

Not after purchase. Buy the album with the final name; the date only sets the upload and deletion windows, and a date a few days off makes no practical difference.

Start it again; it is rebuilt each time. Large albums come in parts of up to 1 GB, so retry only the part that failed. On a phone, use a computer for very large albums.

12 months after the event date (or after purchase, whichever is later). The exact date is on your host page and in the reminder emails 30 and 7 days before.

Use the phone's built-in camera app and hold still a second; a link appears at the top or bottom of the screen. Older phones may need a QR scanner app, or type the short address printed under the code.

Yes. When you pick photos in the browser, the iPhone converts them to JPEG automatically. If a file is refused, it is not a JPEG, PNG or WebP image.

Each album holds up to 2,000 photos or 8 GB, and uploads close 90 days after the event. Ask the host; nothing already added is lost.

Weak signal is the usual cause. Tap Choose photos again and pick the same photos; completed ones are not duplicated on retry unless you add them twice.

Open the photo in the album and tap Report, or ask the host directly. Reports reach us by email and we act on them.